Returns & Exchanges
We stand behind the quality of our timepieces and offer a 30-day window for returns or exchanges on all unworn watches in their original packaging. Our goal is to ensure you are completely satisfied with your VAER purchase through a seamless and transparent process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be generated; simply print it and attach it to your original shipping box.
Package Your Watch
Ensure the watch is in its original condition with all protective films and tags intact before sealing the package for transit.
Receive Your Refund
After our team inspects the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing